This morning the associate director of employee relations, my supervisor, and I had a meeting at the other subsidiary headquarters office located in
The meeting started with a discussion of both departments who will be using the system and what their current process is as of now. This included me demonstrating a screenshot of the current Access database system in place now. Also explained were some of the problems associated with the current process. This included they way information is being sent to the ER team in form of an email Checklist. Also brought up was the lack of communications between departments about an issue. Finally we overviewed the time consumption allocated to entering employee information into the Access form.
After distributing our ideas to the IT representative she then went over some solutions we can work with. VZW recently made an immense upgrade from Peoplesoft 8.4 to Peoplesoft 8.9. The discussion made was if we can utilize the information that is stored in the Peoplesoft tool, we can then eliminate more than half the information needed to be manually entered into the tracking system. Also, by providing a baseline to work from, we can improve new features to be implemented later on as the product becomes more and more customized.
I feel this meeting was a great start and now we finally have some input from IT on what is currently feasible. By starting with a base system the project will be much more efficient rather than starting from scratch developing a completely new tool. As the Application Staff Rep analyzes how we can start to develop the features we need she will stay in contact with me. Currently I am still trying to work on creating the Requirements Document so there is a formal plan including a project overview, expected benefits, and some business objectives that will be accomplished with the further development of the Issues Tracking System.
